FAQ

• Where Is the event being held?

  The event is being held at Wilbur D. May Arboretum and Botanical Garden within Rancho San Rafael Park at 1595 N. Sierra St., Reno, NV 89503.

• What does the price of admission include?

  Admission includes entry into the festival for viewing all lanterns, authentic Chinese performances, and handicraft demonstrations. Merchandise and food are sold separately.
  There’s no park entry fee in the day time outside of festival hours.

• Where can I buy tickets?

  Tickets are sold online on our website and at our box office at the festival. Box Office hours are from 6:30 – 9:30 pm nightly.

• Is everything cash only?

  Of course not! We take both cash, debit and credit cards at the box office. Our merchandise and food vendors take cash, debit and credit card as well.

• Is there parking available?

  Yes, there are ADA parking available at the arboretum/festival entrance. Shuttle bus will be arranged. For detailed shuttle bus information please call – 888-484-2698.

• Are there any discount available?

  Yes! Senior citizens, Military personnel (active or veteran), Colleague Students and Members of May Arboretum Society enjoy discounts on Sunday through Thursday.
  To become a member May Arboretum Society, please click here.

• What are the festival hours?

  The festival in open from 7:00 to 10:00 pm Sunday through Thursday; Festival is open from 7:00 to 11:00 pm on Friday and Saturday. Last ticket sold 30 minutes before the festival ends every night.

• What are the nightly stage performance schedule and what is that about?

  We have two live stage shows Sunday through Thursday, first show at 8:00 pm and the second show at 9:00 pm. There is an extra show on Friday and Saturday at 10:00 pm. Show schedule might be changed or cancelled depending on weather.
  Our visitors can expect various traditional Chinese acrobat acts at our nightly performances.

• Is this an indoor or outdoor event?

  This is an outdoor walk-through event. The festival is open rain or shine, but under inclement weather it may be closed for the day. Please check our website, social media page or call us before you come visit.

• What’s your ticket policy?

  Tickets can be purchased both online and at the door. All tickets are only good for a specific date. All ticket sales are final, and no refund will be provided. In case of inclement weather when the festival must be cancelled or closed early, rain checks will be offered.
  You may transfer or re-sell your ticket off site from the festival.

• Anything prohibited to bring to the event?

  No pets, large moving vehicles, or weapons will be allowed.
  Outside food or beverage are not allowed into the festival.
  General park Rules and Regulations of Washoe County applies. For detailed information please click here.

• Can I take photos or film videos of the lanterns?

  Yes definitely. We encourage people to take pictures and film videos for the festival.
  Any commercial photography with clients must obtain permit from the county, please refer to the county website for more information on permits.
  No drones are allowed.

• Do I have to print my online tickets?

  We can scan the ticket off your phone, but it is recommended that you print your tickets. You can print it on both sides!

• How accessible is it for ADA people?

  This is a walk-through event, but we will have enough seating in the festival; people can bring in wheelchairs and scooters, and the walking path is very accessible for people of all ages to walk. We recommend using wheelchairs, as powered scooters may have problems with some of the inclines.

• Do you have wheelchairs for rent? what is the best sport to bet on

  We will have a limited number of wheelchairs for rent on a first come first serve basis. You are also allowed to bring your own wheelchairs or scooters.